Thank you so much for your heartfelt 5-star review.We are truly honoured to have the opportunity to care for your Grandma over the past six months. It's wonderful to hear how much she enjoys the company of our carers, especially the one who has built such a lovely bond with her. Going above and beyond to ensure your Grandma feels happy, comfortable, and reassured is exactly the standard of care we strive to deliver every day. We're also pleased to know that our communication with your family has brought you peace of mind.We sincerely appreciate your feedback about the occasional experience that caused your Grandma some anxiety. We take this seriously and will use your comments to ensure our team remains mindful of the importance of presence, language, and reassurance-especially when supporting individuals living with dementia. Your insight helps us grow and improve.Thank you again for your trust and support-it means the world to our team.