SureCare would like to thank you for taking your time in sharing the experience, this is always appreciated. We always thrive to maintain the high standards that we set for SureCare and deliver the best care possible. Although there were some issues in the beginning, it is a delight to hear that these were resolved and mum is happy and relaxed with her carer. Continuity of the same staff is crucial in building trust, a good relationship, comfort,  and reassurance, not only for the client, but their loved ones too. Thank you for your trust in us and persevering whilst we worked hard to give mum the best!Thank you for your kind words, these will be passed on to the carer, i know she will be gratified.If there is anything further that we can assist with, please do not hesitate to contact the office team, they are always happy to help.From all at SureCare Trafford.