Thank you so much Kim for your heartfelt and thoughtful review. We're truly honoured to be entrusted with your dad's care, and it means the world to us that both you and he feel supported, respected, and uplifted by our team.We're especially pleased to hear that our carers' punctuality, professionalism, and personal engagement have made such a positive impact. Your recognition of their calm and attentive approach reflects the values we hold dear-providing care that's not only thorough but also compassionate and unhurried.Thank you again for your trust and for taking the time to share your experience. We remain committed to delivering the highest standard of care and are always here for you and your family.