Thank you for taking the time to share your detailed feedback regarding the care you received between 21 June and 18 July 2025. Your observations and suggestions are truly appreciated, and we are grateful for the opportunity to respond.We're very pleased to hear that the majority of our care staff were friendly, courteous, and delivered a high standard of service. It's also reassuring to know that your early concern was resolved quickly and discreetly your comfort and confidence in our care are extremely important to us.We fully acknowledge your suggestion regarding carers briefly explaining the tasks they have completed before leaving. You're absolutely right this small courtesy helps build trust and transparency. On a more personal note, we would also like to say a heartfelt thank you for the chocolates you kindly brought in for the team. Your generosity and thoughtfulness meant a great deal to all of us and were truly appreciated.Thank you once again for your feedback.