Thank you for taking the time to share your honest feedback. We are sorry to hear that the match between some carers and your mum hasnt always been ideal. Building rapport and having meaningful conversation is an important part of the care we aim to provide, alongside meeting practical needs.We will review the current care arrangements and do our best to match your mum with carers who share more common interests and can engage in conversation she enjoys. Well also remind our team about the importance of offering varied and enjoyable meal options, rather than always taking the quickest route.Your feedback helps us improve the quality of care we provide, and we truly appreciate you bringing this to our attention. If youd like to discuss any specific concerns or preferences in more detail, please do reach out to us directly so we can work together on a better experience for your mum.