Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your step mum feels comfortable, supported, and valued by our carers. Building trust and genuine connections is so important to us, and it's wonderful to know that she looks forward to her visits. We also really appreciate your recognition of our office team's communication - we work hard to make sure families feel informed and reassured at all times. It means a lot to us to know that we've been able to give you peace of mind. Thank you again for your recommendation, and for trusting Axis Healthcare to support your loved one.