Thank you for sharing your experience with us. We're pleased to hear that you're happy with the overall standard of care since Bluebird Care took over in March. Your satisfaction means a great deal to us.Were truly sorry to hear that communication with our management team hasnt always met your expectations, and that youve felt unheard at times due to your speech impairment. We take this feedback seriously and are committed to improving how we support and communicate with all our clients, especially those with additional communication needs.Please know that your voice matters, and were here to listen. If theres anything more we can do to support you, dont hesitate to reach out. Thank you again for your trust in us.