Thank you for such thoughtful feedback. It's lovely to hear that both our carers and our office team have been helpful, and that regular reviews are keeping your step mum's support truly personal. We're also delighted the family app is working well for you. Those daily notes are there so you can see how she's getting on and let us know if anything needs a tweak. Everyone has their own ways and preferences, and we'll keep listening and adapting so she feels comfortable and well looked after.