Thank you for your feedback and for your kind words about our management team. We're really pleased to have built a positive relationship with you and your mother over the years. We take your concerns seriously and truly value your honesty. Whilst we have a comprehensive training, mentoring, and monitoring programme in place for all staff (both new and existing), we recognise the importance of consistency and matching carers to clients-especially for those living with dementia. We do our best to minimise changes, though some variation can occur, and we appreciate your flexibility. We will take your feedback on board, and this will help us improve and ensure we continue to provide the high standard of care your mother deserves. Thank you again for your continued support.