Thank you so much for your thoughtful and detailed review. We are thrilled to hear that the care plan we implemented for your mum has been successful and that our team, especially your primary carer, has made such a positive impact. It's wonderful to know that her kindness, professionalism, and attention to detail have made a difference in your mum's care.We are also pleased that the portal system is helping you stay connected and informed about your mum's well-being. Your feedback means a lot to us, and we will continue to strive for excellence in the care we provide. We truly appreciate your trust and are grateful to be part of your mum's support network. Thank you again