We're saddened by this, especially after caring for your brother for over three years with calm, consistent carers who knew him well. We always tried to go the extra mile, we supported him through a house move, bringing his freezer from Church to Blackburn in a carer's own car, and reworked all our rotas to maintain continuity. We often picked up food ourselves, when shopping hadn't been sorted, and sometimes simply nipped in for a brew & a chat, because we knew he'd appreciate the company. His own feedback said he was 'always' treated with dignity and respect, and that Blakewater were "the best by far" out of the 5 other agencies he's had.   We understand this review relates to his final invoice, and we respect that grief brings many feelings, but it's hard not to feel hurt when the care we gave, care we were proud of, is painted in a way that doesn't reflect the full picture.  We'll miss him very much, and we hope, in time, the warmth and dignity he experienced with us will be remembered too.