Thank you so much for your thoughtful feedback. Were delighted to hear that your mum has felt comfortable with our carers and that the teams flexibility and joined-up approach have been helpful. It means a great deal to us to know the support has made a positive difference.We also noticed your rating for management, and wed really value the chance to understand your perspective on that. If youre open to it, wed be happy to discuss any concerns or suggestions so we can continue improving the service we provide.