Thank you so much for your kind words about our carer's. We're delighted to hear that you find them kind, friendly, and professional , and we're especially proud of the dedication shown during the severe weather earlier this year. Your feedback about the timing of visits is equally important to us. We understand how frustrating it can be when visits don't happen at the expected time, and we're working on improving our scheduling to make things more consistent, particularly for evening calls. We truly appreciate your recognition of our carers and your constructive comments to help us improve.