Thank you so much for your thoughtful and detailed feedback. We are truly delighted to hear that our teams professionalism, compassion, and attention to detail made such a positive difference in your care experience. Its wonderful to know that their approach balancing efficiency with kindness and humour helped you feel both supported and respected.We are especially pleased that our staff were able to quickly adapt to the specific aspects of your care, including PEG feeding, and that you felt their empathy and emotional intelligence throughout. Your kind words about our owners involvement and commitment to open communication mean a great deal, as we strive to ensure every family feels listened to and cared for as individuals.Thank you again for taking the time to share your experience. It encourages our whole team to continue delivering the highest standards of care.