Thank you so much for your kind words. We're really pleased to hear that she is getting on well with the carers and that their support has brought you peace of mind. We're sorry the set-up felt a little haphazard at first, and we've taken steps to make this process smoother for families in future. It means a lot to know that you're happy with the care and friendliness of our team, and we'll be sure to share your feedback with them