Thank you so much, for taking the time to share such a thoughtful and detailed review. We are truly delighted to hear how much of a positive difference our team member has made to your mam and dads daily lives. Supporting independence, dignity, and comfort is at the heart of what we do, and its wonderful to know this has been your familys experience.Your kind words about the carers compassion, professionalism, and communication mean a great deal to us and will be shared with them  they will be so pleased to know their dedication has been recognised.We also value your feedback regarding management and are committed to continually improving in this area to ensure families always feel fully supported.Thank you again for placing your trust in Lakeland Care  its a privilege to care for your loved ones.Warm regards,The Lakeland Care Team