Thank you so much for your kind and thoughtful words. We're truly honoured to support your grandparents, and it means a great deal to hear that our team's dedication, consistency, and compassion have made a meaningful difference. We take great pride in offering personalised care that respects the needs of those we support. Your feedback reinforces why we do what we do - and we'll be sure to pass your appreciation on to the carers involved. Thank you again for your trust in us.