Thank you for your feedback. We are extremely sorry about the incident involving your husband and the distress this has caused. We understand how serious this situation is and deeply regret that your experience did not reflect the standards of care we are committed to providing.The actions described are unacceptable.  We are currently conducting a full internal investigation and are cooperating with the relevant authorities, including the Care Quality Commission and the Council Safeguarding Team.Please be assured that we are taking this matter extremely seriously and are implementing measures to prevent any recurrence. We value your feedback and remain committed to ensuring the safety, dignity, and wellbeing of everyone in our care.