Thank you for your honest feedback. We really appreciate your patience and understanding while we worked through the changes you requested with your carers. At Fellside, each client has a small, dedicated team of carers rather than us sending just anyone, which meant we had a few challenges covering calls at the time. We're pleased to say this has now been resolved and you now have a consistent team in place. We're also glad we could quickly address your initial concerns and that you are now happy with the care you receive. Your comments mean a lot to us, and we're committed to making sure your care continues to run smoothly. Thank you from us all at Fellside Homecare