Thank you for taking the time to share your concerns.Firstly, please accept our sincere apologies for any distress caused regarding the charges issued in December 2024 and the care timings that followed. We understand how important consistent and reliable care is, especially during such sensitive times.I would like to gently note that this matter has previously been discussed with you. However, we completely appreciate that such issues can remain frustrating, and you are, of course, more than welcome to contact the office should you wish to revisit any part of the conversation or seek further clarification.Thank you again for your feedback - it's always valuable in helping us reflect and improve.