Dear Penny, Thank you so much for taking the time to give your feedback about our service. Our aim is to work as a team with our clients and family to ensure we satisfy and exceed your requirements. It sometimes takes a little adjustment before we get it completely right. We are extremely pleased that you and your husband are now fully happy with the care we are providing.  As always, your feedback is extremely important to us. Do not hesitate to reach out to our team, we are always happy to help.