Thank you for your feedback. I'm pleased to hear that you're happy with the carers' professionalism, but I'm very sorry that the rota has not reflected the agreed call times. We understand how important consistency is, and it's concerning that the visits have been up to three hours off schedule and that your requested adjustments haven't been actioned. I'll escalate this to our scheduling team immediately so we can review what's gone wrong and put a reliable rota in place. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience.