Thank you for your feedback and for recognising the professionalism and dedication of our carers - we're very proud of the work they do. We're sorry to hear your concerns about scheduling and travel routes. We do take the safety and wellbeing of our staff seriously, and your comments will be shared with management so that we can review how calls and travel times are planned, especially as the darker, wetter months approach. Your input is valuable in helping us improve both the support for our carers and the quality of service for our clients.