Thank you so much for your kind feedback. Were delighted to hear that your mum is receiving the care and attention she deserves, and that she has developed special bonds with some of our carers. Building trusting and meaningful relationships is such an important part of providing good care, and its wonderful to know this is making a difference to her wellbeing.I will share your kind words with the team, as they will be very encouraged to know their efforts are appreciated. Please dont hesitate to get in touch with us at any time if you have suggestions or concerns  your input is invaluable in helping us continue to provide the best possible support for your mum.