Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client feels heard and respected, so we're glad to know that this has been your mum's experience.We also understand that changes in routine can sometimes be challenging, so we're especially grateful that your mum has been able to feel at ease with other team members when needed. We'll be sure to share your kind words with the care team - they'll be delighted to know their efforts are appreciated.Thank you again for your trust and support.