Thank you for taking the time to leave us a 5* review, we really do appreciate it. It is great to hear throughout the 15 months Helping Hands have been caring for your cousin they have been very helpful and willing to accommodate a range of care needs.We are also pleased to hear after your Cousin had a fall last weekend the staff member present was superb and remained with your Cousin to ensure she was safe until the paramedics arrived and then kept you up to dated with your Cousins condition before arranging addition evening visits. We will be sure to pass on your feedback to the team. Kindest regards