Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also wonderful to hear that their conversations have brought your mother new perspectives - that connection and companionship are just as important as practical support.Your trust in us, especially in feeling confident to leave your mother in our care, means a great deal. We'll be sure to pass on your kind words to the team member involved - she will be so pleased to know the difference she's made.Thank you again for your support.