Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. Our carers always strive to go above and beyond to support clients, and during our time with your neighbour, her wellbeing was always our priority. It is important to note that she often expressed to us that she valued the support we provided and did not wish for it to end. We respect your perspective, and our focus will always remain on ensuring every person we care for is treated with dignity, compassion, and respect. We will continue to listen, learn, and improve, so that families can have confidence their loved ones are in safe and caring hands.