Thank you so much for your kind words. It means the world to us to know that your mum is feeling more comfortable with her visits and even enjoying her outings and coffee stops. Building trust and helping her keep that sense of independence is exactly what we hope to achieve. We're also so glad that you feel supported too - caring for families is just as important to us as caring for our clients. Please know we'll continue to be here for both you and your mum every step of the way.