Thank you for taking the time to leave Home Instead Doncaster a review.Please be assured that each of the matters you raised was reviewed in line with our established complaints and safeguarding procedures. While we are unable to discuss individual cases publicly, we followed these procedures thoroughly and took the steps required to address the situations raised and provided an outcome.We sincerely regret that, despite these measures, you felt unsupported and that your concerns were not resolved to your satisfaction. Your feedback is important and will help us continue to improve the quality of care and communication we provide.We wish you and mum all the best with the new care arrangements.