Thank you for sharing your feedback with us. Were so pleased to hear that you find most of our carers kind, helpful, and supportive, and that you enjoy their friendly and chatty nature. Its great to know theyre helping you feel comfortable with your daily routine.Were very sorry to hear about the times when changes to carers or visit times havent been communicated to you. We completely understand how important it is to be kept informed, and you are right  even when changes happen at the last minute, you should always receive a call to let you know. Well make sure this is followed up so that youre always kept updated.Thank you again for your valuable feedback  it really helps us improve the service we provide.