Thank you for your review and feedback. We're very sorry to hear you felt unsafe and upset. Your safety and well-being are our top priorities, and we take your concerns seriously. We're investigating this urgently, and the staff member involved will no longer work with you from today. Their conduct will be reviewed in line with our policies. Please know it is not true that you cannot request a change in staff. We are committed to supporting your preferences and ensuring you feel safe and comfortable. All staff receive safeguarding training, and you have every right to raise concerns and request changes. We encourage you to discuss any issues during your weekly meetings with the supervisor. Online reviews may take time to respond to, as they're managed by a third party. For quicker support, call 020 3983 4132 / 078 0274 8185 or email admin@wandlehealth.co.uk or cathrine.n@wandlehealth.co.uk. We're here to help.