Thank you so much for your constructive feedback. This is incredibly valuable to us. As discussed with our Field Care Superviser, all of our carers may have different development plans but they are receive the same core training. There is not a single carer who has not meet the required training and competency thresholds required to work with our service users.We aim to ensure that we have a consistent, long time carer for your child. This allows them to build a relationship and a deep understanding of your child. I am really glad that you are so pleased with your main carer. We try to capture as many nuances as we can in the care plan. However, inevitably, any carer that is covering for the main carer will not have the same relationship at the outset.However, we completely accept your feedback and will work with you to ensure we can improve your satisfaction if ever your main carer is away.Thank you, once again for this feedback.