Thank you so much for such a heartfelt and glowing review. Your Grandad's carers will be delighted to hear how much of a difference they have made. I have heard them planning extra little things as they got to know him and what was important to him; it is so rewarding to see. One of our core values is relationships so it is great to know that this has really worked for your grandad. Please let us know if there is absolutely anything more we can do to support you all.