We're truly sorry that your experience with us after nearly eighteen months of care ended in disappointment, and that the transition left you feeling unheard and undervalued. While we're grateful for your kind words about our carers, we regret that our office support did not meet your expectations. Ending our service was not a decision we made lightly. It became necessary when we could no longer appropriately meet your new support needs. As a care provider, we have a duty to be honest and transparent when we reach that limit. To help ensure continuity and minimise disruption, we've had to extend the initial 56-day notice period by a further four weeks. Your feedback about communication breakdowns and the lack of a proper farewell is deeply concerning. Thank you for sharing your experience. We wish you all the very best and remain committed to learning from this and improving the quality of our care.