We are genuinely sorry to hear about your experience and we take your concerns seriously. We always strive to provide the best care and support to our clients, and it's disappointing that we fell short in this instance. However, wed like to clarify that we made several attempts to address your concerns by offering a visit from our management team, which unfortunately was not accepted. Additionally, we are committed to maintaining a respectful and professional relationship with all of our clients, and we were unable to continue providing our services after we encountered inappropriate language. Please understand that our goal is always to deliver quality care, and we are happy to discuss this further should you be willing to engage in a constructive conversation. Your feedback is valuable, and we will continue to improve based on it.