Thank you so much for your heartfelt and thoughtful words. It truly means a great deal to us and to the whole care team to know that the support we're providing is making such a positive difference. We feel privileged to care for your relative and are delighted to hear that you've found our carers not only professional, but also kind, cheerful, and attentive. Building strong, trusting relationships-with both those we support and their families-is at the heart of what we do, so your feedback about regular communication and consistency of care is especially appreciated. Thankyou and best wishes from the Valour Team