Thank you for taking the time to leave us a review, we really do appreciate it.We are happy to hear through out your Dads journey with Helping Hands the local team worked well with yourself and were responsive to any query or problem, resolving these thoroughly and effectively. And it is great that the visiting care team had a good rapport with Dad and treated him with respect and dignity.It is also good to hear that when the Live in team merged with the local office this service improved as Sue is a fantastic leader who dealt with any issues decisively and had a personal interest in her clients. We will be sure to now pass on our kind feedback and gratitude to Sue and the team in Middlesbrough.Kindest regards and condolences Katie