Thank you for your feedback. We're really pleased to hear that the carers are maintaining the house well and ensuring your mother has what she needs - that means a great deal to us.We appreciate your note about the rubbish and recycling; it's good to hear there's improvement, and we'll continue to monitor this to ensure it's done correctly and consistently.Regarding engagement and regular conversation with your mum, we understand how important this is, even when it's not always easy. We'll remind the team to make that extra effort to initiate gentle, meaningful interaction whenever possible.