Thank you for your review.  It seems we have not met your expectations which I can only apologise.  We just started our support of your husband and it takes time to develop an understanding relationship.  Our staff are thoroughly trained and constant supervision of all staff is provided.   We are in in the very early days of our support.  Please speak with the office team so we can overcome the hiccups that are natural in the beginning of any relationship.  We will continue to endeavour to deliver the best care possible.