Thank you for taking the time to share your concerns regarding the care package that was in place for your mum. Im truly sorry to hear how you feel about the experience, and I want to acknowledge the distress this may have caused.Please be assured that the issues youve referred to were addressed at the time by the care team, and appropriate actions were taken in response. We take all feedback seriously and continuously strive to improve the quality and consistency of our care.If you would like a further response to your concerns, please direct your communication to the Registered Manager, Kelly Urwin, who will be happy to support you further.