Thank you so much for sharing these kind words. We're delighted to hear how much of a positive difference our care has made for Joan and your family. Supporting independence, companionship, and peace of mind is exactly what we strive for, and it's wonderful to know that Sophie and the team have helped achieve this for you.We truly value the trust you've placed in us and will continue to do all we can to support both Joan, your dad and your family. We will forward  your lovely feedback to the team - it will mean so much to them. Love from all of the Home Instead South Lakes team.