Thank you for taking the time to share your experience with us during such a difficult and emotional time for your family.We are truly sorry to hear about the issue on the first night regarding the key safe number, and we understand how unsettling that must have been. Please accept our sincere apologies for the inconvenience caused to your father. We have reviewed our internal communication processes to ensure such oversights do not happen in the future.We are, however, very heartened to know that your mother was treated with the care and dignity she deserved, and that your family felt supported during her time with us. Our team is deeply committed to providing compassionate and respectful care, especially at such an important stage of life.Thank you again for your feedback-it helps us to continue improving the service we provide.