Thank you very much for your kind feedback. It's so lovely to hear the positive change to your mother's welbeing. We always promote high standards of communication, which helps our team understand each person individually and build strong relationships. We are also really pleased with how the management team have reacted to changes, and will ensure the care plan is continuously tailored to meet your mother's needs and requirements. Thanks again, we will of course be passing on your feedback to the team. Best wishes.