Thank you very much for taking the time to share your feedback and for trusting us to care for your grandmother over the past two years. We're genuinely pleased to hear that you value the care, dignity, and kindness our team provides - it means a great deal to us and to the carers who work closely with your family.We're very sorry to hear about the issues you've experienced regarding punctuality and changes in carers. We completely understand how important consistency and reliability are. Your feedback highlights areas where we need to do better, and we are actively reviewing our scheduling and communication processes to ensure improvements are made.Our management team will continue to work closely with your family to provide the consistency and quality of care your grandmother deserves. We truly appreciate your honesty - feedback like yours helps us strengthen our service and support our clients even better.