We are so honoured to have your confidence in us to support your mum it is our pleasure to make a difference.   The team have been trained well by you and sharing exactly how your mums needs should be met.  These conversations are the gems for  the success at each visit and your mum's experience of our care and support.  Thank you for giving your feedback about the team we  value this and will always strive to achieve more.  I note the value for money is not rated this is as it is not applicable to you.