Bryony, Thank you for taking the time to leave us a review, we really do appreciate it. We are delighted to hear that you have found the team to be reliable, conscientious, reliable and caring. It is also great to know we have been able to provide personalised care in a sensitive way by carers who have been a 'good fit' for the family.We will be sure to pass on your gratitude and comments to the team. Kind regards Katie