Thank you for taking the time to leave us a review, we really do appreciate it.We are really pleased to hear the carers were always punctual and well aware of the care needed for Mum when visited. It is great to hear even though Mum was a little reluctant to have help that the carers were always very friendly, patient and persevered with her.We are also happy to hear that your Mum was treated with dignity and spoken to in a good way even though she struggled to communicate and you were happy with the care your mum received.We will be sure to pass on your feedback to the local branch.Kindest regards Katie