Thank you from the bottom of our hearts for your beautiful words. It has been an absolute privilege to care for your grandad and to support your family during such a special and difficult time. We know how important the little things are, and we're so glad we've been able to make sure he feels comfortable and cared for in the way that suits him best. Your kind feedback means so much to the whole team, and we will make sure everyone who has been involved in his care knows how appreciated they are. We're truly grateful for the trust you've placed in us.