Thank you for your feedback. We're glad to hear that you're happy with your care overall. We've reviewed your call times and can confirm that your carers arrive between 9:00 and 9:20 a.m., depending on how the calls are set on the rota. We do our best to accommodate preferred times, but occasional variations may occur due to travel and scheduling. We appreciate your understanding and will continue to monitor your visits to ensure your care remains reliable and on time.